Skip to main content

Increasing Veterans' access to health care

The MISSION Act strengthens VA’s ability to deliver trusted, easy to access, high quality care at VA facilities, virtually through telehealth, and in your community. That means you get the care and services you need, where and when you need them.

How to access care

Eligible Veterans can use VA health care services nationwide, including through mobile health clinics that serve rural areas and via telehealth (care through a phone or computer). Note: You need to be enrolled in VA health care to use community care benefits. For general MISSION Act health care inquiries, contact VA311 (1-844-698-2311)

Not enrolled in VA health care yet?

To receive care from VA or a community provider, you must be enrolled in VA health care. Apply online, by mail, or in person.

Find VA medical centers or community care providers

Find a VA medical center or approved non-VA medical (called “community care”) providers near you. Get wait times, addresses, and more.

When can you use non-VA providers?

It depends on the situation. Learn about the eligibility criteria for expanded community care, under the MISSION Act.

What’s changing and what you can expect

Beginning June 6, 2019, under the MISSION Act, you’ll have more ways to access health care. This includes within VA’s network and through approved non-VA medical providers in your community, called “community care providers.”

Depending on your situation—for example, if a certain type of health service isn’t provided by VA—you may be able to go to a non-VA provider, using your VA coverage.

Making appointments with non-VA providers

To obtain community care, you must receive prior approval from VA.

Urgent and Walk-in Care

Your VA health care includes new urgent care access through a network of walk-in retail health clinics and urgent care facilities.

How copays and insurance work with VA

The MISSION Act improves information sharing with community providers.

Indian Health Service and Tribal Health Programs

You can use VA health care benefits along with your Indian Health Service or Tribal Health plans. To learn more, contact your nearest VA medical center or visit Indian Health Service and Tribal Health Program (IHS/THP).

In addition to increasing access to VA care, the MISSION Act:

To order free copies of the Enhanced VA Options under the MISSION Act brochure, please send the following information via email to EESDistribution@va.gov.

SUBJECT: VA Health Care Options for Veterans Brochure  - Order #: F61090

  • Name
  • Phone number
  • Shipping address (if applicable, include room, suite, or apartment number)
  • Mail routing code (if applicable)
  • VISN (if applicable)
  • CBOC or Facility (if applicable)
  • The quantity you would like (max 3 for individuals and 100 for organizations)
  • Are you a Veteran, VA employee, or non-VA Veteran-facing organization or program (please specify)?
  • Where did you hear about this product?

To order free copies of the VA Health Care Options for Veterans booklet, please send the following information via email to EESDistribution@va.gov.

SUBJECT: VA Health Care Options for Veterans Booklet  - Order #: F61091

  • Name
  • Phone number
  • Shipping address (if applicable, include room, suite, or apartment number)
  • Mail routing code (if applicable)
  • VISN (if applicable)
  • CBOC or Facility (if applicable)
  • The quantity you would like (max 3 for individuals and 100 for organizations)
  • Are you a Veteran, VA employee, or non-VA Veteran-facing organization or program (please specify)?
  • Where did you hear about this product?

For general MISSION Act health care inquiries, contact 1-844-698-2311

Page last updated on