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MISSION Act Strengthens VA Care

The MISSION Act gives Veterans greater access to health care in VA facilities and the community, expands benefits for caregivers, and improves VA’s ability to recruit and retain the best medical providers.

Expanding Benefits for Caregivers

As part of the VA MISSION Act, we’re working to give more family caregivers access to the Program of Comprehensive Assistance for Family Caregivers so we can support them as they care for Veterans of all eras. Currently, this program is only available to eligible Veterans injured in the line of duty on or after September 11, 2001. VA is currently not accepting applications for Veterans of other eras.

Beginning in the summer of 2020, or once the Secretary has certified that VA’s new caregiver information technology system is fully implemented, we will be expanding eligibility for our Program of Comprehensive Assistance for Family Caregivers. Once the system is certified, VA will begin accepting applications in 2 phases:

  • First, family caregivers of Veterans who were seriously injured in the line of duty on or before May 7, 1975, will become eligible for this program.
  • After 2 years, family caregivers of Veterans who were seriously injured in the line of duty between May 7, 1975, and September 10, 2001, will become eligible.

View the latest Press Release

General Support Services

Currently, caregivers of Veterans from all eras may be eligible for training, education, respite care services, the Caregiver Support Line, self-care courses, and other services. We provide general support for caregivers of any enrolled Veteran, regardless of how or when they were injured.

Comprehensive Assistance

In addition to general support, caregivers in our Program of Comprehensive Assistance for Family Caregivers may receive a monthly stipend, beneficiary travel, mental health counseling, enhanced respite services, and other benefits.

How to Access VA Health Care

Eligible Veterans can use VA health care services nationwide, including through mobile health clinics that serve rural areas and via telehealth (care through a phone or computer). Note: You need to be enrolled in VA health care to use community care benefits. For general MISSION Act health care inquiries, contact VA311 (1-844-698-2311).

Not enrolled in VA health care yet?

To receive care from VA or a community provider, you must be enrolled in VA health care. Apply online, by mail, or in person.

Enroll in VA health care

Find VA medical centers or community care providers

Find a VA medical center or approved non-VA medical (called “community care”) providers near you. Get wait times, addresses, and more.

Find a VA location near you

When can you use non-VA providers?

It depends on the situation. Learn about the eligibility criteria for expanded community care, under the MISSION Act.

Learn about community care eligibility

Community Care Changes

Under the MISSION Act, you’ll have more ways to access health care. This includes within VA’s network and through approved non-VA medical providers in your community, called “community care providers. Depending on your situation—for example, if a certain type of health service isn’t provided by VA—you may be able to go to a non-VA provider, using your VA coverage.

Making appointments with non-VA providers

To obtain community care, you must receive prior approval from VA.

Learn how to schedule appointments

Urgent and Walk-in Care

Your VA health care includes new urgent care access through a network of walk-in retail health clinics and urgent care facilities.

Learn about your urgent care benefits

How copays and insurance work with VA

The MISSION Act improves information sharing with community providers.

Learn about copay and insurance changes

Changes to Electronic Health Information Sharing

Beginning in January 2020, Veterans will no longer be required to provide signed, written authorization for VA to release electronic health information to community providers for the purposes of receiving medical treatment. VA only shares Veteran health information with a specific community provider when a Veteran is seeking medical care from that provider.

Download the Implementation Update

Indian Health Service and Tribal Health Programs

You can use VA health care benefits along with your Indian Health Service or Tribal Health plans. To learn more, contact your nearest VA medical center or visit Indian Health Service and Tribal Health Program (IHS/THP).

In addition to increasing access to VA care, the MISSION Act:

  • Strengthens VA’s ability to recruit and retain the best medical providers. Learn about careers with VA.
  • Strengthens VA’s ability to align its footprint with the needs of America’s Veterans.

To order free copies of the VA Health Care Options for Veterans brochure, please send the following information via email to EESDistribution@va.gov.

SUBJECT: VA Health Care Options for Veterans Brochure  - Order #: F61090

  • Name
  • Phone number
  • Shipping address (if applicable, include room, suite, or apartment number)
  • Mail routing code (if applicable)
  • VISN (if applicable)
  • CBOC or Facility (if applicable)
  • The quantity you would like (max 3 for individuals and 100 for organizations)
  • Are you a Veteran, VA employee, or non-VA Veteran-facing organization or program (please specify)?
  • Where did you hear about this product?

To order free copies of the VA Health Care Options for Veterans booklet, please send the following information via email to EESDistribution@va.gov.

SUBJECT: VA Health Care Options for Veterans Booklet  - Order #: F61091

  • Name
  • Phone number
  • Shipping address (if applicable, include room, suite, or apartment number)
  • Mail routing code (if applicable)
  • VISN (if applicable)
  • CBOC or Facility (if applicable)
  • The quantity you would like (max 3 for individuals and 100 for organizations)
  • Are you a Veteran, VA employee, or non-VA Veteran-facing organization or program (please specify)?
  • Where did you hear about this product?

For general MISSION Act health care inquiries, contact 1-844-698-2311

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